Privacy Policy | Only One Tours

Only One Tours (hereinafter referred to as “the Operator”) recognizes the importance of personal information in the services it provides (hereinafter referred to as “the Services”) and considers the proper protection and management of such information to be a social responsibility. The Operator will handle personal information appropriately in accordance with the following policy.

1. Collection of Personal Information

The Operator may collect personal information in the following situations:

When using the inquiry form
When applying for or reserving a tour
When contacting us via LINE, email, or telephone

Personal information collected may include name, email address, phone number, and details provided in inquiries.

2. Purpose of Use

Collected personal information will be used only for the following purposes:

Responding to inquiries and communication
Tour reservation management, confirmations, and guidance on the day
Operations necessary for providing services
Requesting feedback or surveys to improve services
Responding to violations of laws or terms of service

Personal information will not be used for purposes other than those stated above without prior consent from the individual.

3. Management of Personal Information

The Operator implements appropriate security measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information and manages such information strictly and securely. When outsourcing the handling of personal information, the Operator will supervise contractors appropriately to ensure secure management.

4. Provision to Third Parties

Personal information will not be disclosed or provided to third parties except in the following cases:

When consent has been obtained from the individual
When disclosure is required by law
When necessary to protect life, body, or property and consent is difficult to obtain
When outsourcing is required for service provision (with proper supervision)

5. Disclosure, Correction, and Deletion

If a customer requests disclosure, correction, addition, deletion, or suspension of use of their personal information, the Operator will respond promptly in accordance with applicable laws after confirming identity.

6. Access Analytics Tools

This website may use analytics tools to understand usage conditions and improve services. Information collected through these tools does not identify individuals and is used only as statistical data.

7. Policy Review

The Operator may review and improve this policy as necessary in response to legal revisions or service changes. Any revised policy becomes effective once published on this website.

8. Contact Information

Only One Tours
Le Cinq Odori 1501,
1-12 Minami 1-jo Higashi 5-chome,
Chuo-ku, Sapporo, Hokkaido 060-0051, Japan
TEL: +81-90-3110-8985 (Chief Guide Direct Line)